Refund policy
Return & Refund Policy
Last Updated: June 2026
At Trailonexa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Downloadable products
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Personalized or customized items
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Clearance or final sale items
Return Process
To initiate a return, please contact us at:
Email: madelinedavis1745@hotmail.com
Our customer support team will provide return instructions and the return address.
Please do not send products back without prior authorization.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method.
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Processing time typically takes 3–10 business days depending on your financial institution.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Order number
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Photos of the product
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Photos of the packaging
We will work quickly to resolve the issue.
Exchanges
We offer replacements for defective or damaged products when available.
Cancellations
Orders may be cancelled within 12 hours of purchase.
Once an order has entered processing or shipment, cancellation may not be possible.
Contact Us
For return or refund questions: